Frequently Asked Questions
Ingredients & Standards
Are your products allergen-friendly?
Yes. All Dr. Jones Naturals products are free from gluten, soy, and dairy.
Our formulas are designed to be clean and accessible, without common allergens that can get in the way of daily wellness. Sensitivities vary, so we recommend reviewing each product label and consulting your healthcare provider if you have specific concerns.
Are your supplements non-GMO?
Yes. All of our products are Non-GMO. We do not use genetically engineered ingredients.
Do you use artificial preservatives, colors, or flavors?
No. We keep our formulas free from artificial preservatives, synthetic colors, and artificial flavors. When flavoring is needed, we use natural sources like fruit or plant extracts.
Where are your ingredients sourced from?
We work with trusted partners across the United States and globally. Every supplier must meet strict quality and safety standards, ensuring that ingredients are pure, clean, and responsibly produced.
Do you test your products for purity and quality?
Yes. Every product is tested for purity and potency, and each one comes with a Certificate of Analysis (COA) for transparency. All of our supplements are manufactured in the United States in FDA-registered, GMP-compliant facilities to ensure consistent quality and safety.
Product Usage
How do I know which product is right for me?
Each product page highlights the key benefits, ingredients, and intended use. Start with your wellness goals, such as energy, focus, recovery, or stress support, and choose the formula that matches. If you are unsure, you can always consult your healthcare provider or reach out to our team for guidance.
When is the best time to take your supplements?
This depends on the product. Some blends, like energy and focus formulas, work best in the morning or before a workout. Others, such as recovery or rest formulas, are better suited for evening use. Refer to the product label for specific timing recommendations.
Can I take your supplements with other medications?
Some supplements can be combined with medications. For your safety, always check with your healthcare provider before adding new supplements to your routine. If you have questions about a specific product, our team is here to help.
Are your products safe for children or pets?
Our products are formulated for adult use only. Do not give them to children or pets unless directed by a qualified healthcare professional.
How should I store your supplements?
Keep supplements in a cool, dry place away from direct sunlight. Always close containers tightly, and store them out of reach of children and pets to maintain freshness and safety.
Orders, Shipping & Returns
How long does shipping take after i place an order?
Most orders ship within 24 hours on business days. Standard U.S. shipping takes 1–5 days depending on your location, and express shipping arrives in 1–2 days. International orders typically take 4–14 days depending on destination and customs. You’ll receive tracking information as soon as your order ships.
Do you offer international shipping?
Yes. We currently ship to over 100 countries worldwide, including Canada, most of Europe, Australia, and many more. Delivery times range from 4–14 business days depending on your location and customs. Tracking and insurance are included with every order.
What is your return policy?
We do not accept returns, but we do offer a 30-Day Money-Back Guarantee on first-time purchases. Each product is eligible for one refund on your first order, and the refund covers the cost of the item only. Shipping fees, taxes, and discounts are not refundable.
For full details, please see our Refund Policy page.
Can I cancel or change my order after placing it?
Yes, but timing is important. Orders have a 60-minute delay before fulfillment begins, which allows us to make changes or cancellations if you contact us quickly. Once fulfillment has started, we are unable to adjust or cancel the order.
Do you offer subscription plans or auto-ship?
Yes. Our subscription program lets you save on your favorite products and have them delivered on a schedule that works for you. You can pause, change, or cancel at any time.
Our Brand & Mission
What does “Naturals” mean in the brand name?
Naturals means no fluff, no fillers, no mystery. Just great ingredients that work hard for your health and feel good doing it.
It reflects our commitment to clean, plant-based ingredients that support your health without compromise.
We believe wellness should be simple, transparent, and rooted in nature
Does Dr. Jones' Naturals donate to any causes?
Yes. A portion of profits from our oral care line supports coastal conservation efforts. We believe wellness should extend beyond the individual, helping protect the natural environments we all depend on.
What is your sustainability or packaging policy?
We use a mix of BPA-free plastic and glass containers, chosen to protect product quality and keep formulas fresh. Both options are recyclable in many areas, and we encourage customers to recycle whenever possible. As we grow, we are committed to finding more ways to reduce packaging waste and increase sustainable choices.