Refund policy
30-Day Money-Back Guarantee
We want you to feel confident when trying Dr. Jones Naturals. If you are not satisfied with your first purchase of a product, you can request a refund within 30 days. No return is required.
How it works
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One refund per product: Each product is eligible for a one-time refund on your first order only.
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First-time supplement purchases: Applies only to your first purchase of each product.
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No returns required: You keep the product, we issue the refund.
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Exclusions: Shipping fees, discounts, final sale items, and discontinued products are not refundable.
Opened Products
If you have already opened a product and it does not feel right for you, you may still qualify under our 30-Day Money-Back Guarantee. If your situation falls outside the guarantee, reach out to us. Our team may be able to provide guidance, store credit, or another solution to help make things right.
How to request a refund
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Email us at drjones@drjonesnaturals.com with your order number and details.
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Our team will process your refund quickly.
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Refunds are issued to the original payment method once approved.
Why we do this
We want to remove the risk of trying something new. Our guarantee gives you the chance to experience Dr. Jones Naturals with confidence, while keeping the policy fair for all customers.