Privacy policy
Dr. Jones' Naturals Privacy Policy
Last Updated: 03-20-2026
Overview
This Privacy Policy explains how Dr. Jones’ Naturals (“we,” “our,” “us”) collects, uses, and shares your personal information when you visit or make a purchase from drjonesnaturals.com (the “Site”). We believe in transparency, simplicity, and respecting your privacy while delivering a personalized wellness experience.
Information We Collect
Device Information: When you visit the Site, we automatically collect certain information about your device, including: Browser, IP address, Time zone, Cookies, Pages or products you view, Referring websites, how you interact with the Site
This is collected through cookies, log files, tags, pixels, and similar technologies.
Order Information
When you make or attempt to make a purchase, we collect: customer name, customer shipping address, customer email address, and customer phone number. We do not store customer's payment details.
SMS Messaging
If you opt in to receiving SMS messages from us, we will send you informational
and promotional messages. Our SMS program can be described as follows: We
send SMS messages to customers who have opted in for informational and
promotional purposes. Informational messages may include order confirmations,
shipping updates, delivery notifications, account or subscription updates, and
customer service related notices. Promotional messages may include product
announcements, limited-time offers, promotions, reminders, and early access to
sales. We do not provide medical advice via SMS, and users may opt out at any
time by following the instructions included in each message. We will send you
messages 2-3 times per week. Please note that messaging frequency may vary.
Message and data rates may apply. Carriers are not liable for undelivered or
delayed messages. You may opt out of SMS messages at any time by texting “Stop
or Unsubscribe”. You may also opt out by emailing us at drjones@drjonesnaturals.com. If you text us “Stop or Unsubscribe”, you will receive the following confirmation
message: You have been unsubscribed and will no longer receive SMS messages
from us. Reply START to re-subscribe. Message and data rates may apply. If you
would like to re-subscribe to receiving SMS messages from us, you can do so by
texting "start" or by re-enrolling through the website. If you need assistance with
SMS messaging, you can obtain that assistance by texting "help". If you text
“Help” to us, you will receive the following reply: Help: You are subscribed to
receive SMS messages from us. Reply STOP to unsubscribe. Reply START to re-
subscribe. Message and data rates may apply. For additional information
regarding SMS messaging and your privacy, please read our Privacy Policy:
https://drjonesnaturals.com/policies/privacy-policy
Payment Information Storage
We do not store or have access to your full payment details. All payment information (including credit card numbers, billing data, and verification details) is processed securely by our third‑party payment processors, including Shopify Payments, PayPal, or other providers you choose at checkout. These processors use industry‑standard encryption and security measures to protect your information. We only receive confirmation that a payment was completed. We never store or keep your full card number or sensitive financial data. Learn more: https://www.shopify.com/security
Personal Information Definition
“Personal Information” in this policy includes both Device Information and Order Information.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you
- Improve and optimize our Site
- Provide personalized marketing and product recommendations
- Support advertising and retargeting campaigns
Cookie‑Based Identification
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
This disclosure ensures transparency about how cookie‑based identity resolution may be used to help us reconnect with visitors who have shown interest in our products.
Sharing Your Personal Information
Your personal information is shared with trusted partners to help us operate our business:
Service Providers
- Shopify (e‑commerce platform)
Learn more: https://www.shopify.com/legal/privacy - Retention.com (marketing platform)
Learn more: https://www.retention.com/compliance
Legal Compliance
We may share information to comply with:
- Laws and regulations
- Subpoenas or lawful requests
- Fraud prevention
- Protection of our rights
Behavioral Advertising & Opt‑Out Options
We use your information to deliver targeted ads and personalized marketing.
You can opt out of targeted advertising here:
-
Facebook:
https://www.facebook.com/help/1224342157705160
-
Google:
https://www.google.com/settings/ads/anonymous
-
Microsoft:
https://account.microsoft.com/privacy/ad-settings/signedout
You may also visit the Digital Advertising Alliance opt‑out portal:
http://optout.aboutads.info/
Do Not Track
We do not alter our data collection practices when we receive a Do Not Track signal.
Your Rights (GDPR/International Visitors)
If you are a European resident, you may:
- Access the personal information we hold
- Request corrections, updates, or deletion
- Object to processing
- Request data portability
Your information may be transferred outside Europe, including to the U.S. and Canada.
Data Retention
We retain Order Information for our records unless you request deletion.
Learn more: https://www.shopify.com/legal/privacy/consumers
Minors
The Site is not intended for individuals under 18.
Opting out of Email & SMS Marketing Communications
- To unsubscribe from marketing emails, click Unsubscribe at the bottom of any email.
- To stop receiving SMS marketing messages, reply STOP, OPT‑OUT, or UNSUBSCRIBE.
Communications & Service Updates
- Order confirmations and order status updates
- Subscription notifications
- Account or billing notifications
- Important service alerts
- Customer support responses
- Verification or security-related message
Changes to This Policy
We may update this policy to reflect operational, legal, or regulatory changes.
Contact Us
For questions or privacy requests, contact us at:
info@drjonesnaturals.com
Dr. Jones’ Naturals
3903 S Congress Ave Unit 3300
Austin, TX 78704
United States